Get started with our Lite or Standard package and only pay for the ticket volume you receive each month. It automatically adjusts as your business grows.
Try all the features of Cupenya in the free 14 day trial. One step away from all the customer service performance metrics and actionable analytics you need.Start Trial
Unlimited Users, Custom User Roles & Permissions settings, and Full Historic Ticket Data: just some of the basic features available for all ticket volumes and versions of Cupenya
Working together with you
Access for all managers and agents, no matter how fast you grow. Full control over individual user roles and access permissions.
Share and generate direct links to any specific data set or report without creating new users or giving out access.
Export any and all of your data, reports, or dashboards (PDF, Excel, CSV, JPG, PNG, etc.).
Connect and analyse your data from multiple sources, set and tag all your data the way you want it to be seen and used.
Create multiple teams within Cupenya for grouping permissions and access levels, assigning tickets, analysing group performance, and team filtering.
Never lose anything again with full ticket history and up to the second data.
All levels of report filtering for your tickets, on every view and dashboard - from overview to individual tickets / agents.
Reports over time, see where you're lagging and excelling at any time, level or data point.
Set ticket thresholds and compare across teams, products, users/agents, clients.
Dig into the data that matters and establish exactly what is slowing down your First Response Time, delaying your Resolution Time, or affecting your Customer Satisfaction.
Simple solutions for complex data
Instant access to 24 of the most common Customer Service KPIs
Set all your unique KPIs and SLAs for full and customised reports. Make the most of your data.
Turn your data into action by managing, grouping, and assigning tickets that meet defined criteria. View and handle all tickets that are currently outside of KPI thresholds and automatically assign tickets before that happens.
Useful automation, not just because it sounds good. AI, Smart Answers, and Machine Learning can simplify and speed up your process, not do it all for you, no matter what they say. Ideal for training new agents.
Our service to you
8 hours a day, 5 days a week
Guides and FAQs to get you started
24 hours a day, 7 days a week
Personalised set up and as much guidance you want and need. Including full agent/management onboarding and specific improvement points.
Every industry has its own unique challenges. Cupenya creates unique a solution geared to your industry. We help you take full advantage of analytics and ticket handling optimization techniques. Learn how.